About The Job

The Revenue Optimization Specialist (Hopper Hotels) will be responsible for the day to day operational management of Hopper’s fast growing portfolio of hotel partners. You will support a portfolio of existing partners and be accountable for their growth. You will build account plans, communicate performance data, understand the connectivity landscape available to Hopper and its hotel partners and help optimize performance for your partners.

This role requires a naturally curious individual who is prepared to identify, analyze and solve a variety of challenges across a broad portfolio and use data to determine where to prioritize. You will be required to support the evolving needs of a fast-growing team and the right candidate will enjoy working with partners, digging into data and collaborating with internal teams.

What Would Your Day-to-day Look Like

• Support hotel business and be targeted on boosting your large portfolio’s performance within the Hopper distribution channels
• Understand pricing and availability metrics and ensure your partners are taking their fair share of sales
• Analyse hotel performance and provide recommendations for improvement through the Hopper distribution channels
• Create partner specific account development plans and reporting
• Build high touch, consultative and strong relationships with our hotels through regular and open communications
• Deliver quantitative results, business understanding and strategic insights to partners
• Track hotel performance and interactions within SalesForce
• Share ideas and feedback on local trends including competitor insights, customer needs, sales, product and marketing information
• Take a proactive approach on customer success items and problem solving
• Own and develop the day to day relationships with your hotel partners and support the Hotel Supply Market Management team
• Work with Market Management to negotiate ad hoc promotions, marketing funds and discounts from your partners

An Ideal Candidate Has

• 3-5 years of relevant experience in the travel tech company, revenue management system or wholesaler industry with a passion for Travel, and Hopper’s mission. Desire to evangelize Hopper’s message throughout the world.
• Experience in the European markets
• French or Italian speakers will be preferred
• Experience with Salesforce or similar CRM
• Knowledge of SQL, Tableau, or similar data visualization tools
• Proven ability to communicate across a large portfolio of hotel partners
• A natural curiosity and ability to answer hard questions with data
• A natural ability to communicate and influence internal and external stakeholders
• The ability to work with minimal guidance, be proactive, and handle ambiguity and the challenge of quickly evolving goals
• A “can-do” mindset and enthusiasm to own a series of varied problems, thrives in a dynamic and entrepreneurial environment where pushing limits is everyday business
• No ego. Strong focus on doing what is right for the customer and the company
• A solid educational background and graduate degree

Preferred Qualifications

• Previous experience with lead roles will be an advantage knowing the European market is fragmented
• Cover at least 2 languages requirement
• Driven and have can-do attitude knowing we are still at the discovery stage in Europe
• Strong prioritisation logic, data driven, no bias
• Have both commercial and data skills

Perks Of Working With Us

• Well-funded and proven scale-up with large ambitions, competitive salary and stock options
• Unlimited PTO
• Very generous parental leave
• Medical, dental and optical benefits
• WeWork All Access Pass / Work-from-home stipend
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact

More About Hopper

Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company’s proprietary suite of fintech offerings.

Here are just a few stats that demonstrate the company’s recent growth:

• Hopper’s valuation is now over $5B, which is more than triple our valuation from early 2020.
• According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads.
• Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, Trip.com, and MakeMyTrip.
• And all this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!