We are looking for a Manager to join the Mediation Service Center team. Your objective will be to support mediators in the management of new business operations and policy portfolio for Private Lines (Auto, Home, communities, etc.). Your day to day will consist of:

• Responsible for operations in the management of new business.
• Support and attention to mediators based on established quality and service levels.
• Proactively ensure that all operations are carried out on time and with excellent service.
• Compliance with SLA's and other service indicators.
• Detect possible incidents, report and follow up.
• Participate in projects. Implementation of new products, campaigns, (UAT)

What do we need?

• Experience worked in products of individuals (Home, communities, car, etc)
• Experience working with the relationship with mediators.
• Ability to work in a team.
• Decision-making and communication skills.
• Proactivity
• Focused on excellence in service to the Mediator
• Learning capacity.
• Knowledge of Excel, word, power point, etc.

Being from zurich

At Zurich we want to take care of you and these are some of your benefits:

• Flexwork
• Home office voucher
• Sports activities: discounts in gyms, registrations in races ...
• Zurich product package: pension plan and life insurance
• English classes
• Flexible pay
• Restaurant card
• Special offers on insurance and banking products