About the job

KEY OUTPUTS:

Management Roles:

 Performing all lodge manager roles of daily, weekly and monthly lodge operations

 Compile operational day sheets and ensuring all special requests are catered for.

 Overall management of the front of house, kitchen and hospitality in lodge

 Overall management of all maintenance of the lodge

 Land Management – overall management of land conservation team, including building roads

 Overall management of anti-poaching team

 Overall responsibility for all human resources in the lodge, ensuring all labour relations,

leave and medical funds are managed correctly

 Create annual and monthly training plan for all departments and structure external training

and exchanges with other lodges where possible.

 Place and monitor of all lodge operational stock orders

 Work with head chef to ensure menu and food are aligned to lodge quality standards and

food budgets are being met and monitored

 Work directly with head of housekeeping, head butler, head ranger and Lodge Manager to

ensure &Beyond Lodge and Service standards are maintained at all times and ensure costs

and budgets are managed and not exceeded.

Guest Service:

 Create strategy for guest delight, staff welfare, health and safety and training. Ensure plan

is implemented and managed throughout the year

 Work with Executive chef to ensure menu and food are aligned to lodge quality standards

and food budgets are being met and monitored

 Ensuring all guest areas are maintained correctly

 Ensure guest areas are set up to Best Operating Practice standard, especially bar and dining

area during meal times

 Maintain all brand standards

 Host drinks, sun downers and dinners as per the Klein’s senior management hosting schedule

 Constantly evolving the guest experience to ensure we remain cutting edge and meet guests

expectations

 Host agents, media and groups

Staff Development:

 Training the maintenance and anti-poaching teams to develop their skills where needed

 Oversee and co-ordinate Academy training

 Manage Staff Delight activities

 Oversee monthly Head of Department meetings and attend monthly Financial Meetings

 AndBeyond Life and Sustainability training and driving of projects

 Ensure all staff in your team have a performance appraisal, set realistic and positive goals

and get continuous feedback on their skills development

Administration:

 Manage uniform issues and orders for all general staff. Ensure all staff are wearing correct

uniform.

 Ensure staff files are all up to date.

Capex and Maintenance Projects:

 Overall Responsibility for budget creation and management. CAPEX structuring and planning

responsibility.

 Working closely with the maintenance day to ensure Best Operating Practise Standards are

maintained on a day to day basis

 Work with head of maintenance to implement as preventative maintenance plan

Conservation:

 Oversee Land Management, Anti-Poaching and conservation team to support conservation in

the area

 Educate community regarding poaching, land management

QUALIFICATIONS & EXPERIENCE REQUIRED:

KNOWLEDGE REQUIRED

 Strong financial capabilities

 Strong Hospitality and Field Experience

SKILLS REQUIRED:

 Energetic, proactive person with well-developed concept of the importance of

providing a world-class guest experience and the ability to provide that experience.

 Aware, evolved, energetic, compassionate, respectable, good communication and a

strong leader.

 Lateral thinking ability

 Initiative

 Must be able to cope under pressure to meet guests needs

 Good interpersonal skills and communication with staff and guests

 Attention to detail

 Diligence and self-motivation to meet deadlines

 Willingness/ability to share information and teach and inspire others

 Computer and financial skills

PREVIOUS WORK EXPERIENCE REQUIRED:

 Experience in the service industry especially in dealing with guests and staff

 Previous experience in running a five star operation