Key Activity Areas

ICT Management

• Provide ICT hardware and software support by:
• Establishing and managing networks, where applicable.
• Repairing computers and laptops as required.
• Maintaining printers and other peripherals in good working order.
• Troubleshooting problems finding quick and cost-effective solutions.

Communication Equipment

• Oversee the maintenance and use of communication equipment in all Departments,
• Monitor developments and usage of communication equipment,
• Website development and Managing/Updating the PRCS Official website
• Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance.
• Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to and information.
• Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff.

Security

• Ensure the security and integrity of all the programme information systems and data.
• Enforce and develop, if appropriate, relevant guidelines and policies e.g. online security, passwords, back-up procedures, anti-virus solutions, etc.

Training

Provide appropriate ICT and communication equipment training for all staff, through one-to-one coaching and taught sessions. This may include basic introduction to Windows and Office applications, e-mail and internet use, intermediate use of Office applications, backups, software installation and simple repairs.

Qualifications

• University Degree in Information Science, Computer Science, Management Information Systems (MIS), and other IT related sciences.
• Strong knowledge of wireless and wired LAN Technologies and protocols, network security and VOIP.
• Strong working knowledge of English (spoken and written).

Experience / Competencies

• Minimum of 4 years relevant post-qualification professional experience in an IT position.
• Advanced knowledge of Windows operating systems (e.g. Windows 7, etc.) and Microsoft Office applications, especially Word, Excel and Outlook.
• Hardware knowledge including PCs, laptops, network routers, printers, etc.
• Knowledge of networking and servers.
• Able to define systems and approaches that are sustainable and relevant to the local context.
• Able to develop and maintain effective relationships with work colleagues, service providers and other stakeholders.
• Knowledge of webmaster