About the job

Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?Join us on our journey for a better tomorrow.Field Service Operations Process and Systems ManagerWe have an exciting opportunity for a Field Service Operations Process and Systems Manager, to join our team to support our business at a time of growth.Are you someone who is able to take charge of operational processes and systems and have skills and experience in areas of operational process management? This may be the role for you!The Field Service Operations Process and Systems Manager will not only take charge of the management and day-to-day functions of processes and systems but will also hold responsibilities linked to operational process management such as checking regional reporting adequacy, tracking all operational data, coordinating day-to-day execution of work, identifying, and implementing process changes, identifying exceptions or deviations, evaluating performance, and assisting in audits.The successful applicant will also be responsible for the mapping and improvement of field service operational processes and systems, including operational processes and systems development, which is key to the efficient working practices and operational excellence throughout the Field Service organization. Strong processes allow teams to provide high customer focus and ensure that they are always striving to deliver world-class service to our customers.Main Responsibilities

• Develop and maintain effective working relationships with Edwards’ regional business areas, gaining acceptance to proposals and changes that may affect end-to-end operational processes
• Analysing the efficiency and costs of existing business processes. Identifying areas of improvement. Creating and presenting process improvement reports. Overseeing the implementation of new operational business processes.
• Define process optimization across all aspects of the field service operations team
• Review and control best practice processes to ensure optimal performance and high customer satisfaction is always prioritised.
• Constantly review the adoption and utilisation of key field service systems to ensure we are optimising their effectiveness within the field service community.
• Champion and lead (SMA) adoption and development within all operational regions
• Work with key stakeholders to ensure that all field service systems are developed and maintained for optimal performance and business requirements.
• Regularly review operational performance metrics, identify opportunity for improvement and drive changes centrally, considering independencies between various business processes.
• Review and eliminate redundant or unnecessary process steps with a view of simplifying overall processes and abstracting complexity from Operational processes
• Drive initiatives using a quantitative and analytical approach that contributes to long term operational excellence
• Preform post-action reviews to measure adherence and drive regional teams to comply with operational processes
• Spearhead complex programs, including management of department-wide changes and broad updates of policies & procedures as and when required.
• Ensure that processes are always future proofed and aligned with digital advances and wider business strategies

What you can expect from usWe foster a culture of innovation, interaction, and feedback in our inclusive and diverse teams, we are committed to developed talented people and working together to create exceptional things. We offer a competitive range of benefits, working arrangements, recognition programmes, earning gifts, vouchers, and long service awards and we commit to science-based targets, doing business ethically, to minimize environmental impact from our operations and productsDiverse by nature and inclusive by choiceBright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging