JOB DETAILS:
Customer Service Agent

Job Description
Job Summary;
Our Client, a Hospitality Company, is looking for young, efficient and self-motivated Customer Service Agents to manage customer relationships and brand engagement. They should have problem solving and good communication skills to interact and engage with other teams and customers.

Responsibilities;
• Responding to customer queries by telephone, email and online chats in Swahili and English language.

• Handling and take full responsibility for customer-related queries by delivering the best Customer Service Experience.
• Attracting potential customers by answering service questions
• Resolving service problems by clarifying the customer’s complaint.
• Collecting and analyzing customer feedback.
• Maintain a courteous and calm manner always to de-escalate stressful situations.
• Work with customer service manager to ensure proper customer service is being delivered.

Requirements
• Swahili as home/first language essential.
• Fluent in English and able to communicate effectively (read, write and speak fluently).
• Understanding of Microsoft Office
• Knowledgeable on how to make use of a Computer and smartphone.
• Being able to type fast on a keyboard