Customer Care Officer II (5)

at Mamlaka ya Majisafi na Usafi wa Mazingira Korogwe (KOROWASA)
Location Tanga, Tanzania, United Republic of
Date Posted March 3, 2023
Category Customer Service
Engineering
Management
Job Type Full-time
Currency TZS

Description

JOB SUMMARYNIL
DUTIES AND RESPONSIBILITIESi.To attend and respond to customers’ inquiries;

ii.To handle and resolve customers’ complaints;

iii.To obtain and evaluate information to handle service inquiries;

iv.To review records of interactions and transactions with customers;

v.To educate customers on the services provided by Authority;

vi.To provide feedback on efficiency of the customer service processes; and

vii.To perform any other duties as may be assigned by the Supervisor

QUALIFICATION AND EXPERIENCEHolder of Bachelor’s Degree in one of the following fields; Marketing, Sociology, Public Relations, Business Administration equivalent from a recognized Institution and must have at least three (3) years working experience in customer care activities.
REMUNERATIONTGS D.1

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