JOB DETAILS:
Job Purpose:
• Customer Account Managers (CAM) are responsible for handling client Accounts.
• They foster the relationship between the company and the customer well as handle any projects, accounts, or issues that might be relative to that client.
• These managers liaise frequently with the customer to assure them of their importance and this helps to build the customers respect and trust in that business.

Job Responsibilities
• Utilize, review and update the customer database (SAGE) – invoice, contract and online database should match
• Ensure customer relations and Collections is number one priority
• Ensure collection of customer payments are in line with our credit policy.
• All invoices are to be paid within 15 days from invoice date.
• And as per Contract payments terms agreed
• Learn and Understand customer business to help serve them better
• Analyse customer data and information in order to improve customer satisfaction through constant service improvement, proactive contract reviews and renewals.

Skills Knowledge & Abilities
• 5+ Years of relevant experience,
• Be able to communicate passionately and efficiently, verbally, in print and on the phone
• Be detail oriented
• Be able to Multitask and handle several client accounts
• Be able to work along with other teams’ members

Education
• Diploma in Business Management
• Bachelor Degree in Commerce, Arts, Economics, Social Sciences

Apply to: recruitment@simbanet.co.tz