JOB DETAILS:
Position Description:
The Help Desk Technician serves as the first line of defense providing Level 1 support to computer system users our engineering office located in Cape Town, South Africa. You will work within a team to assist in maintenance and operations of the corporate technology infrastructure. Providing front line user support for all of the businesses.

Requirements
• Associates or BA/BS degree in computer science, engineering or equivalent practical experience.
• 3-5 years work experience in Microsoft Windows desktops, servers and networks.

• Demonstrated ability to troubleshoot and resolve basic desktop, notebook and mobile issues.

• General understanding of computer networking, security and infrastructure best practices.
• Effective organization and planning skills and ability to prioritize work on multiple projects with high attention to detail.
• Strong communication, interpersonal and customer service skills to work effectively both independently and as part of a team
• Ability to meet the physical requirements of the position, including the ability to lift and handle up to 50 pounds in equipment.
• Work with other information system individuals and teams and vendors in other countries.

• Ability and willingness to provide support during off hours when necessary.

Preferred qualifications and experience
• Microsoft A+ certification or other industry recognized advanced certification
• Knowledge of Microsoft Active Directory
• Understanding of LAN/WAN, DNS/WINS, DHCP and mobile computing environments