About the job

Play’n GO leads the global Gaming Entertainment industry with an unrivalled ability to play nice with others while supplying cutting-edge casino games and bespoke back-office solutions. Thanks to our ever-passionate creative and technical chops, we keep growing. Are you game?

We are looking for an IT Systems Administrator to join our growing team!

Responsibilities include but are not limited to:

• Team member role that requires general supervision
• Manages day-to-day internal client interaction.
• Sets and manages internal client expectations.
• Communicates effectively with internal clients to identify needs and evaluate alternative business solutions.
• Continually seeks opportunities to increase internal client satisfaction.
• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
• Escalates reported issues to software distributors and similar if needed.
• Effectively communicates relevant IT-related information to superiors.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.
• Relays relevant IT-related information to the company in a timely manner.
• Initiates and implements improvements in all areas of internal IT.
• Serves as main point of contact on internal IT helpdesk related matters.
• Responds/acts on upper-management direction.
• Provides internal training programs when needed.
• Suggests areas for improvement in internal processes along with possible solutions.

Requirements:

• Basic troubleshooting
• Effective ticket management
• Azure and M365 knowledge
• Effective communication and customer service focus

Preferences:

• Azure and M365 certifications will be considered an asset
• ITILv4 will be considered an asset

Get in here. We need your mojo, your moxie and your beautiful mind. You were made to make a difference and you can do that here. You will be rewarded with challenges. You will thrive in secret and in collaboration. Together, we will amplify enthusiasm, add skillsets and exceed expectations. And quickly. This industry works fast. Are you game? Tell us about your superpowers.