There are several duties, tasks, and responsibilities associated with the position of customer
support executive within 22Bet based on nature of our customers, the major ones are
shown in the job description below:

 Answer phone calls in a more professional manner and provide information about
products and services as required by the callers
 Professional live chart, email, with different customers based on their requirements.
 Keep records of interactions and transactions of customer; keeping record of details of
customer complaints, inquiries, and comments
 Render/offers administrative support to other customer support executive members when
the need arises, or as instructed
 Follow up customers and their complaints; ensuring that customer’s requests are attended
to accordingly and timely.(SLA)
 Identify tasks critical to keeping customer satisfaction levels in check
 Network with various departments and groups that are involved in customer support,
orders, and process.
 Ensure maximised productivity and minimised costs
 Encourage and motivate team members for continuance of quality service delivery
 Responsible for maintaining customer’s information in a confidential manner.