JOB Description

• Handling and replying to customer inquiries through live chats, phone calls, social media interaction with customers
• Maintaining customer relations.
• Providing feedback to Supervisor/ Head on customer’s needs/feedbacks.
•  Preparing and generating reports/relating customer’s queries.
•  Researching into customer’s queries/concerns into the systems.
• Assist players with specifics about promotions, loyalty programs, and terms and conditions
• Escalate all necessary issues to management in a timely fashion
• Perform payment approvals for small transactions while following processes to identify Fraud, and risk
• Other duties as necessary and/or assigned

EXPERIENCE

• Experience with computers, browsers, and mobile devices
• Ability to search, find answers, and assist our players with a wide variety of issues
• Great written communication skills
• Selfmotivated and very reliable
• Candidates with sports betting knowledge/knowledge of major sports will be preferred
• 2 years or more Customer Service experience in an office or call center setting preferred
• Experience with sports betting technology is preferred.

Job Type: Fulltime

Send application via marketing@winprincess.co.tz