Customer Oriented Service Representative

at Aricon Logistics Ltd
Location Dar Es Salaam, Tanzania, United Republic of
Date Posted December 3, 2021
Category Customer Service
Job Type Full-time
Currency TZS



Location: Dar es Salaam


One Vacancy
Experience level: 1 year
Salary: Tsh.200,000

Reporting to: Call Center Manager

Job brief
Customer service representatives is often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and the CSR can gather that for you. Problem-solving also comes naturally to customer care specialist. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

Job Description:
✓Know our products inside and out recommending goods or services and demonstrating how they benefit the customer personally
✓Manage large amounts of incoming phone calls, build sustainable relationships and trust with customer accounts and take the extra mile to engage customers, identify and assess customers’ needs to achieve satisfaction through open and interactive communication
✓Generate sales leads
✓Meet personal/team sales targets and call handling quotas
✓Provide accurate, valid and complete information by using the right methods/tools
✓Resolve customer complaints via phone, email, mail or social media, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution,
✓Managing database records, drafting product, service or status reports by collecting and analyzing customer information and issues
✓Take payment information and other pertinent information such as addresses and phone numbers
✓Maintains good relationship with colleagues and positively contributes to the work environment.
✓Complies with company policies and procedures

-Attention to Detail
-Listening, Phone skills, -Verbal Communication
-Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
-Customer focus, Customer Service & People skills
-Problem Solving
-Ability to Work Under Pressure
-Data Entry Skills

✓Preferably a Lady between 20 to 25 years
✓Ability to multi-task, prioritize and manage time effectively
✓Minimum Advanced Level or equivalent
✓Flexibility to work different shifts (including evenings, weekends, or holidays)
✓Basic knowledge of computer software and office systems is a must
✓Fluent in English/Swahili