Summary of Duties:

Under the general supervision of the Deputy Management and Consular Officer, the Consular Coordinator processes passport applications and citizenship applications for Canadians abroad; provides consular support services to Canadians; responds to emergency situations involving Canadians in distress; supports the development of contingency planning and outreach programs; provides administrative and financial services in support of consular, passport and citizenship services at the mission; and provides other duties as required.

Area of Selection:

This selection process is open to external applicants legally residing in the United Republic of Tanzania at the time of appointment and to High Commission of Canada in Dar es Salaam employees occupying an indeterminate or term position, including emergency employees. Candidates must be legally authorized to work in the United Republic of Tanzania.

Please note that the High Commission of Canada to Tanzania does not sponsor work authorizations directly or indirectly.

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

ESSENTIAL QUALIFICATIONS

Candidates will initially be screened against the Essential Qualifications relating to education, language* and experience.

Candidates must clearly demonstrate when applying to the position how they meet each of these essential qualifications.

* Language will be assessed further during the process.

Education:

Candidates will be required to provide proof of the completion of their education.

University degree from a recognized institution

Language:

Advanced level in English, C1 (written and spoken)
Advanced level in Kiswahili, C1 (written and spoken)
Intermediate level in French, B1 (written and spoken)

Experience:

Minimum 2 years of recent* experience working within an office environment in an administrative support or program assistant capacity for a corporate organization, foreign mission, government office or international organization.
Minimum 2 years of recent* experience providing effective client service and dealing with the public (in person, by telephone, and electronic messaging).
* Recent experience is defined as within the last 5 years.

RATED REQUIREMENTS

The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.

Knowledge:

Knowledge of using Microsoft Office (Word, Excel, Outlook)
Knowledge of the Values and Ethics Code for the Public Sector

* Applicants are encouraged to read the Values and Ethics Code for the Public Sector on this site: https://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=25049

Competencies:

Client Service Competency – Level 2*
Thinking things through
Working effectively with others
Showing initiative and being action-oriented
Integrity and Respect

* Applicants are encouraged to read the Client service competencies profile on this site: https://www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html

Abilities:

Ability to organize workload, manage multiple demands and meet deadlines and priorities in a high-paced work environment;
Attention to detail/accuracy;
Flexibility and Adaptability;
Professional integrity, discretion and sound judgment.

Asset Qualifications:

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

Experience working in a Canadian diplomatic mission;
Experience working in a similar role (providing passport and consular services) at a Canadian diplomatic mission or of another country;
Familiarity with local administrative and governmental procedures related to expatriate residents.

Organizational Needs:

Travel may be required as part of duties within Tanzania (and abroad) including travel by car, rail, sea and air
Preference may be given to candidates who are members of one or more Employment Equity groups (Persons with disabilities, members of visible minorities, women, and Indigenous persons), and have voluntarily completed the self-declaration form on their application. Therefore, we encourage candidates to indicate voluntarily on their application if they are a member of one of these groups.

Operational Requirements:

Required to work directly with the public
Ability to work overtime and sometimes on short notice
Ability to work in stressful situation and with client in distress especially when dealing with emergencies
Hours of work: 37.5 hours per week, Monday to Friday
Ability to work on Tanzanian holidays when the embassy is open
Leave is at the discretion of the supervisor and may be restricted or refused during peak operating periods

Conditions of Employment:

Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.

– Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.

– Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.