Mission:

• Serve as the primary ServiceNow ITSM/ITOM technical point of contact for business users and internal teams.
• Define technical solutions by design that are aligned with ServiceNow ITOM/ Automation/ ITSM implementation best practices.
• Maintain expert knowledge of Incident, Request and Problem modules.
• Responsible for development on the ServiceNow platform to support BAU and enhancement needs for ITSM, ITBM, ITOM, CMDB and CSM modules.
• Responsible for coding, testing, implementing, maintaining and supporting changes to the application.
• Customise ServiceNow applications and facilitate the deployment of new applications and modules, configure the application user interface and configure the workflow.
• Ensure project quality to guarantee customer satisfaction.
• Ensure that the appropriate tools and processes are in place to provide a reliable and repeatable development/production environment.
• Ensure consistency of tool configuration across development, QA and production environments.
• Identify system deficiencies and recommend solutions.
• Ensure that the latest version of the ServiceNow application is implemented on time with minimal or no disruption to IT operations.
• Maintenance and continuous improvement of processes, standards, policies, work methods and tools.
• Participate in the design and implementation of ServiceNow at our customers' sites.
• Participate in workshops with functional consultants to understand and define requirements.
• Propose the most relevant technical solutions for clients.
• Carry out the mock-up of the requirements.
• Work with the ServiceNow team and business stakeholders to monitor slippage and resolve technical issues and critical path challenges.
• Continuously monitor production and end-user requirements.

• Bachelor's degree in software engineering or a related field.
• 3+ years of successful experience as a consultant on ServiceNow and in the deployment of ServiceNow tools/modules such as ITSM / ITBM / ITOM / CMDB.
• 3+ years’ experience on ServiceNow, preferably with an IT integrator (Cap Gemini, Orange Business Service, etc.).
• Experience working on various modules and integrations in the ServiceNow environment, such as ITSM (required), ITOM, CSM, Vulnerability, etc.
• Experience of delivering ServiceNow global service implementations/migrations/catalogues.
• Good working knowledge and experience of JavaScript / HTML / CSS / AJAX/ Angular/ Bootstrap / Jelly Script.
• Proficiency in client and server-side scripting, record producers, workflows, wizards, reporting and best practices.
• Strong knowledge of ITSM and IT operations management.
• Understand the ServiceNow ecosystem and be able to demonstrate practical expertise with ServiceNow.
• You enjoy collaborative environments that use agile methodologies to encourage creative thinking and find innovative ways to develop cutting edge technologies.
• Intuitive person, able to manage change and demonstrate good time management.
• Proven interpersonal skills while contributing to the team effort by achieving related results as required.
• Update technical knowledge by attending training workshops and consulting publications.
• Expert level skills in the ITOM / ITSM product line, including current CIS ITOM / ITSM certification(s).
• Certified Implementation Specialist - IT Service Management (ITSM).