To fill a full operations role in the booking process, working in hand with the Travel Designer, but being the first line in relationships with suppliers and administration of the entire back-end of each booking made by the Travel Designer.

To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors.

*This position is based in Arusha - Tanzania

 

DETAILED RESPONSIBILITIES

Develop stakeholder relationships

• Liaise with travel designers on all bookings in an operational capacity
• Communicate continuous with suppliers and internal sales support teams which includes trust and excellent support

General

• Keep all booking information updated in the system ensuring CRM is continually up to date.
• Add all special requests from the agent into WW e.g. honeymoon, birders, dietaries, ages etc.
• Advise RARA if rates are not loaded or correctly linked on the WW once booking is handed over and any new discrepancies are found after confirmation.
• Keep abreast with company policies, procedures and system updates.

Booking Operations

• Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements as mentioned above, ensuring that cancelled space has indeed been cancelled
• Receive a confirmed booking from Travel Designer including special requests e.g. bed configuration, dietaries, ages of children, group dynamics and any other additional information from the agent. Ensure all service lines are loaded correctly in the WW
• On receipt of confirmed bookings from Travel Designer – check for any discrepancies between the voucher in TP and the suppliers invoice and that all information is saved in WW.
• Maintain booking file (electronically) which has been processed by the Travel Designer (i.e. AP correspondence and invoices and ensure all documents are uploaded in the WW – Obtained from outlook Cluster boxes set up by Travel Designer.
• Check details to outstanding voucher in TP and authorise for payment once money is on file. Highlight any discrepancies with the Operations Manager to review with the Reservations Manager.

Once guests are travelling

• Refer complaints that could negatively affect long-term relationships, or that can result in legal action being taken against WS to the relevant Managers or to help find appropriate solution
• Flag complaints that can be resolved on the ground whilst guests are in country, using both feedback from Customer Care, concierge or agent feedback.
• Feedback to all properties where guests are due to travel to mitigate complaints down the line.

 

 

Required profile for job ad : Safari Booking Operations Specialist 

CANDIDATE PROFILE

Experience:

• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, email, Internet).
• Proven English literacy.
• General product knowledge on East Africa.
• Personal or educational travel experience advantageous.
• Excellent attention to detail.

Skills:

• Excellent communication skills both written and oral, in English.
• Foreign language skills advantageous.

Personal Abilities:

• Team worker, service and result oriented.
• Precise, organised and good communication skills.
• Ability to work under pressure without compromising accuracy.

Interests:

A passion for wildlife and a commitment to sustainability and conservation.