About the job

Role Overview

This role will support the HR Department in all matters relating to employee development.

Key Responsibilities And Duties

Employee Engagement

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, as well as high performance.
• Determine and recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation. Also, conduct periodic surveys to measure employee satisfaction and employee engagement.
• Implementation, upkeep and ongoing development of an employee retention/reward program as well as employee development plans.
• Improve talent management & performance management systems and approaches.
• Coach employees on their communication, feedback, recognition, and interaction responsibilities with other employees, including line managers and direct reports.
• Conduct investigations when employee complaints or concerns are brought forth.
• Review employee appeals through the company complaint procedure.
• Maintain the work structure by updating job requirements and job descriptions for all positions.
• Recommend benefits / reward programs to management.
• Ensure that Health and Safety protocols are in place.
• Ad hoc projects as may be directed from time to time by the Head of People Operations and the broader HR team, as may be required.

Training & Development

• Support the training department in the establishment of an in-house employee training system that addresses company training needs including a training needs assessment, new employee on-boarding or orientation, employee development, production cross-training, the measurement of training impact, and training transfers.
• Work in conjunction with the training department to develop and maintain a training program for employees across levels and functions.
• Assist the training department with the selection and contracting of external training programs and consultants.
• Assist with the development and monitoring of the spend on the corporate training budget.
• Support on the maintenance of employee training records.

Recruitment

• Assist the Head of People Operations and the HR Manager to coordinate the full recruitment process for vacant roles, from coordinating job descriptions and dealing with recruitment agencies to interview processes and closing.
• On boarding and induction of new staff in accordance with the requirements of company policies.
• Manage relationships with recruitment agencies .
• Manage database of external talent and relationships with identified individuals.

Internal Communications

• Assist with the upkeep of the staff notice board/general update emails on organisational matters.
• Regular communication with management on staff matters.

HR Support

• Provide regular support to the Head of People Operations and the HR Manager.
• Carry out any HR/internal communication tasks/duties as assigned by the Head of People Operations and other relevant stakeholders.

Required Skills

The successful candidate will be required to have the following key skills:

• An excellent communicator.
• Responsible 'go to' person.
• Energetic, team player.
• Strong organisational skills and ability to work well under pressure.
• Fluency in English and Swahili, verbal and written.
• Confidentiality and discretionary skills essential.
• Strong presentation skills.

Required Qualifications And Experience

The successful candidate will be required to have the following qualifications and experience:

• Minimum 5 years’ experience in HR / training / people development.
• Good understanding of East African Safari tourism environment / hospitality (desirable).
• Degree in Human Resources
• High proficiency in using MS office suite (Outlook, Word, Excel, PowerPoint).

The successful candidate will be required to have flexibility to travel regularly, including to remote camps in Tanzania.