Job Description:
✓Know our products inside and out recommending goods or services and demonstrating how they benefit the customer personally
✓Manage large amounts of incoming phone calls, build sustainable relationships and trust with customer accounts and take the extra mile to engage customers, identify and assess customers’ needs to achieve satisfaction through open and interactive communication
✓Generate sales leads
✓Meet personal/team sales targets and call handling quotas
✓Provide accurate, valid and complete information by using the right methods/tools
✓Resolve customer complaints via phone, email, mail or social media, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution,
✓Managing database records, drafting product, service or status reports by collecting and analyzing customer information and issues
✓Take payment information and other pertinent information such as addresses and phone numbers
✓Maintains good relationship with colleagues and positively contributes to the work environment.
✓Complies with company policies and procedures.