JOB DETAILS:
Description
• Ad Dynamo is an Aleph Group Inc company. We are a global sales house that represents leading digital media platforms across various regions of the globe, such as Snapchat, Spotify, Twitter, and Yahoo. Aiming to connect advertisers to every digitally connected user in its respective markets, Ad Dynamo equips its brands and agencies with the market know-how and innovative strategies to maximise their ROI’s.

Your daily work will include:
• Working on 1st and 2nd level support tickets locally and via remote connection
• Remote Incident Resolution
• Prepare computers (macOS, Windows) with all necessary software
• Inventory Management
• Software Deployment
• Taking/Dealing with issues in English
• You will also have the opportunity to be involved in a wide range of IT projects as and when they are required

Requirements
Your daily work will include:
• Working on 1st and 2nd level support tickets locally and via remote connection
• Remote Incident Resolution
• Prepare computers (macOS, Windows) with all necessary software
• Inventory Management
• Software Deployment
• Taking/Dealing with issues in English
• You will also have the opportunity to be involved in a wide range of IT projects as and when they are required

Professional qualifications/experienceDemonstrable skills in installing, configuring, and troubleshooting the following are required:

• Desktops, Laptops, Printers and Computer peripherals
• Mobile Devices (iPhone, Android)
• Microsoft Windows 10, macOS
• Microsoft Office 365
• Google Chat, Google Meet, MS Teams
• ADSL/DSL Router/Firewalls, Lan Switches
• TCP/IP, DNS, DHCP
• Microsoft Azure AD (Password, Unlocks etc.)
• Anti-Virus Software

In addition, any experience of the following would be an advantage:
• gDrive, OneDrive
• Google Workspace, Microsoft Azure
• Cortex XDR Antivirus
• Bitlocker Encryption
• JIRA ticketing system
• Qualys
• VPN Clients
• Basic Scripting and Programming Experience
• Plus, a minimum of 2 years of documented experience in an IT Support or Helpdesk role.

Personal skills
• Experience in IT support and system administration
• Strong analytical and problem-solving abilities
• Windows and macOS experience
• Basic networking knowledge
• Ability to function well in a pressurized environment
• Self-motivated, organized, and able to work under their initiative
• Fluent English language skills are essential
• Interest in technological innovation and motivation to learn
• Openness to learn and share knowledge
• Willingness to collaborate and foster teamwork in a multicultural environment

Benefits
• A competitive salary
• Flexi-time and remote working
• Great working culture
• Fun working environment with skilled diverse individuals
• Contribute to establishing a globally recognised brand
• Opportunity to build your career