Graduate Trainee – Customer Service

at TotalEnergies
Location Dar es Salaam, Tanzania, United Republic of
Date Posted October 13, 2021
Category Customer Service
Oil & Gas
Job Type Full-time
Currency TZS


Job Description
• HSEQ: Respect of the Golden rules and all the HSE rules and standards of TOTAL by all the staff, contractors, customers…
• Receive and process fuel orders
• Ensure customer orders are executed and delivered on time as per D+2 procedure.
• Prepare and submit customer statements immediately after every end of month.
• Reconcile customer accounts whenever necessary.
• Follow-up the payments and ensure credit customers are within terms.
• Follow-up the opening of new customer accounts.
• Follow-up reversals, debit/credit notes for customers whenever necessary.
• Create and maintain customer records and files. Ensure the following records are available; Customer orders, payment details, debit/credit notes, statements, correspondence and any other record as directed by Head of Department.
• Participate in any marketing activity that improve the sales and profitability of the company

Context and environment
• Understanding and follow up of procedures
• Undertaking client needs
• Understanding customer contracts and terms

Candidate profile
• University degree in Business Administration/Marketing/Engineering
• Minimum of two years work experience and preferably in petroleum industry
• Knowledge in MS Office package

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