Front Desk Officer /Social Media Officer

at Shikana Group Limited
Location Dar es Salaam, Tanzania, United Republic of
Date Posted January 14, 2022
Category Customer Service
Job Type Full-time
Currency TZS



Front Desk / Social Media Officer at SHIKANA GROUP LIMITED
Job Specifications:
• Full Time
• Required Qualifications: High School Diploma or University diploma in Business, Management or other similar qualification
• Location: Dar es Salaam, Tanzania

Front Desk:
• Responsible for admitting guest and customers
• Responsible for taking and receiving customers phone calls and emails
• Responsible for sorting correspondence
• Responding to client’s inquiries and complaints
• Collating and ordering companies supplies
• Ensuring the reception area is clean and organized all time
• Updating company’s documents and files and ensuring mistakes are looked into
• Maintaining and updating meeting schedules for the company
• Providing operational support
Social Media:
• Creating content, including text posts, video, and images for use on social media;
• Promoting products, services, and content over social media, in a way that is consistent with an organization’s brand and social media strategy;
• Scheduling social media posts using applications such as Hootsuite, TweetDeck, Canva, etc;
• Interacting with clients and dealing with clients’ inquiries;
• Developing and introducing proposals to clients about our various products and services;
• Developing new social media strategies and campaigns;
• Keeping track of data and analyzing the performance of social media campaigns;
• Collaborating with colleagues from across departments to ensure branding is consistent;
• High School Diploma or University Diploma in Business, Management. A University Degree ie B.Sc in Business Administration or any related discipline is a plus
• 1-2 years proven experiences as front desk representative agent/social media
Additional Information
Key Skills and Attributes:
• Strategic Skills
• Human Management.
• Leadership abilities
• Industry Knowledge
• Analytical Skills
• Strategic perspective
• People Management
• Project Cost and Budget Monitoring
• Business acumen

Interview scheduled week of 17th January 2022
Commencement date: 1st February 2022