Customer Care Agent
| Location | Dar es Salaam, Tanzania, United Republic of |
| Date Posted | April 17, 2023 |
| Category | Customer Service |
| Job Type | Full-time |
| Currency | TZS |
Description
JOB DETAILS:
Requirements:
• Experience- 3 years in related field and above
• Must speak good English, Swahili
General Job Responsibilities
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team sales targets and call handling quotas
Applying Instructions
APPLY THROUGH – hr@king-casino.co.tz ,
Or you may deliver your applications at KING CASINO 2nd Floor, Palm village, Mikocheni (Warioba Street).
Your Applications must include the
• Detailed CV
• Application letter
• Local government letter
• 2 recent passport size