JOB DETAILS:
Requirements:
• At least a College Certificate.
• Completed Tertiary Education Advantageous.
• Minimum 2 years Call Centre experience.
• Willing to work weekends and public holidays.
• Computer literate is a must (MS Office)

Personality Profile:
• Passionate about customer care
• Team Player
• Good Communication Skills
• Punctual
• Deadline Driven
• Able to work well under pressure and under minimum supervision

Requirements
Responsibilities:
• Assist customers with queries and request.
• Log all calls/issues on in-house system.
• Educate customer on products and services.
• Identify and escalate unresolved issues to Management.
• Assist and Support shops with queries and issues.
• Mpesa payments assistance.
• Recognize trends in customer calls and report to Management.
• Adhere to shift schedules.
• Other duties as assigned.