ii.To provide telephone, face-to-face and online ICT support to users;

iii.To record details of the ICT equipment in the asset register and make sure it is up to date;

iv.To record user problems accurately into the computer system/manual documents;

v.To receive report on a faulty situation, analyze the fault and identify the problem;

vi.To keep constant watch on the performance of the server and the network and to ensure that they operate in the required level of performance;

vii.To undertake action to ensure that the network is up at all times;

viii.To ensure that all the necessary applications on line are working;

ix.To ensure that storage devises and databases are on line at all times; and

x.To perform any other related official duties as assigned by the immediate supervisor.