Overview

We are looking for a passionate leader to run and grow our Cloud Migrations Management operation for EMEA region. This is a manager of managers role with strategic and functional impact. It will collaborate with Head of Migrations and other regional Group Managers to define strategic direction and operational strategies, areas for continuous improvement, and develop the talent in the EMEA region. This role will also work on cross functional projects with partners in Sales, Product and Customer Success and contribute to the creation of our team’s 1-3 year strategy.

Migrations from server to cloud/ cloud to cloud are complex, multi month projects which require deep technical knowledge, project management skill, gravitas and exceptional customer service. To service them effectively you need to be able to build an environment that attracts and develops top talent, create feedback mechanisms for our product and sales partners.

Responsibilities

Responsibilities

• Identify and implement frameworks and programs that will develop support leadership and support engineer talent to be the best they can be
• Ownership of regional level operational metrics for EMEA
• Oversee staff planning and allocation for EMEA region and across customer segment
• Implement, Improve and standardize key processes to ensure consistent and drive scale and efficiency across the migration process
• Develop an environment and culture of legendary support throughout the migrations support team;
• Presenting to senior leadership levels with clear and concise successes and challenges and the impact to the overall health of the business

Qualifications

You would be a flawless fit if:

• You have 10+ years of experience in fast growing global professional services or support organization
• Leadership experience managing team of (30+) to meet and exceed operational performance goals
• You have demonstrated experience in scaling teams through process and tooling improvements
• You have demonstrated experience in building a customer-centric culture that champions the customer's needs
• You can demonstrate success in multi-functional influence and inspiring change in a matriced environment