Are you an experience designer or do you posses a great design lens? Are you used to building end to end experiences for customers and/or staff members? Do you consider yourself a strategic thinker who enjoys roles that demand strong business acumen? Are you constantly on the hunt for opportunities to build new cool stuff? Are you passionate about designing people experiences that tap into both the heart and the mind? Would you describe yourself as a superstar communicator and relationship manager who keeps the customer at the heart of everything you do?

ABOUT US

In 2035, Africa will have the largest workforce in the world and will need to catalyse transformation by empowering its largest untapped resource - its people. Fuelled by this, the African Leadership Group is an ecosystem of institutions with a shared vision to harness Africa's abundant human capital and transform the continent and the world by selecting, developing, and connecting 2 million young leaders to opportunities by 2030. ALG was founded over 15 years ago by Fred Swaniker, a serial entrepreneur recognised by Time Magazine as one of the 100 most influential people of 2019. ALX and The Room are two brands of the African Leadership Group.

ALX is our training arm, focused on developing skills for the fourth industrial revolution (software engineering, devops, data science, etc.) to ensure that Africa is able to compete effectively as the world undergoes a digital transformation. To cement this, through our legal entity  African Leadership International (ALI), we have signed an agreement to acquire Silicon Valley based Holberton Inc. – a project-based, college alternative educating the next generation of software engineers. This will give us ownership of the advanced technology program that will enable us to provide global organizations access to significant untapped pools of talent that can bridge the growing global shortage of technology talent. For more on this, please read this article here.

The Room our talent placement arm, is a community that our young talent join to access global work opportunities. To learn more about us, please read this article about why we launched The Room & this article about the impact of our development programs on African youth. View this pitch deck to see how we present ourselves to employers.

ABOUT THE PEOPLE  TEAM

Why - The People Experience & Development team (PXD) exists to support the organisation and its leaders to maximize staff success as a function of engagement, satisfaction and performance.

How - We do so by fulfilling our staff’s needs of safety, belonging, esteem and growth, as well as, their physiological needs.

What - Our “products and services” for staff include (amongst others) online and in person community events and rhythms, tools and products for collaboration and communication, as well as, training programs for both staff and managers and systems to foster teams’ performance and development.

ABOUT THE ROLE

• Creatively ideate powerful learning experiences from concept design and strategy to programming, logistics, documentation and communication in order to foster a culture of employee engagement and enhance job satisfaction. This includes organizing our online and offline signature staff events (ie All staff retreats, All hands meetings, Onboarding Experiences, etc.), as well as, manage our signature staff products (ie Pre Onboarding Online course, Staff Portal, etc.)
• Build end to end experiences for customers by carefully curating each touch point along the employee journey (from Onboarding to Offboarding)
• Employee Relations: Serve as a resource for employees on matters related to policies, procedures, and employee relations issues. Provide guidance and support to resolve conflicts, address concerns, and maintain a positive work environment.
• Employee Surveys and Feedback: Coordinate employee surveys and feedback mechanisms to gather insights on employee satisfaction, engagement, and organizational culture

REQUIREMENTS:

• Experience & Expertise in at least 3 of the following (and willingness to do all 5):
  • Experiential Learning
  • Facilitating groups to achieve collective learning outcomes
  • Event Design and Management
  • Product Design (UX / UI)
  • Project Management
  • Role with strong business orientation
• +5 years of combined experience in online and/or offline Design, Operations, Management Consulting, Project Management and/or Business Analyst roles
• Business Acumen: Strategic thinker who is keen and quick in understanding and dealing with decisions that impact the business beyond the People function
• Builder: Great ability and passion to build things that will scaleOperations: Outstanding project management skills and can drive flawless processes with attention to detail, while constantly looking for opportunities for optimization and improvement
• People Oriented: Strong relationship builder across all ranks with excellent interpersonal skills and emotional intelligence
• Energetic: Strong passion to succeed, comfortable under pressure, and with a big desire to have fun in the processTechy: Tech savvy with good knowledge of Google Suite (or Microsoft Office), Miro, and other Design toolsCreative: Innovative and creative problem solver; you have a naturally curious mind to stay ahead of the curve on industry trends and can exercise ingenuity in finding new ways of doing things

NICE TO HAVE:

• Experience working in fast growth startups, tech companies, design firms and/or consulting firmsExperience in social impact and/or education organizations

ROLE SUCCESS OUTCOMES KPIs:

• Staff’s sense of community
• Staff’s understanding of our company and context
• Staff’s engagement and retention
• Staff satisfaction and engagement with our initiatives and products