About us

At Anywhere365, we are a team of 250 employees across Europe, the USA, and Australia. We've been recognized as a “Great Place to Work” and we are immensely proud of this accomplishment! Our mission, as the leading CPaaS solution platform is to help enterprises globally streamline their customer service, and operation centers with the single use of the A365 Communication Management platform.

The role

The Partner Service Manager initiates and steers Operations meetings with our partners, ensuring effective collaboration and high satisfaction. They handle the operational relationship with certified partners, present Customer Operations reporting, and drive continuous improvements. In escalations, the Manager takes ownership, gathers resources, and communicates with stakeholders. They may participate as Lead Escalation Managers for major incidents, coordinating actions and providing updates.

Tasks and responsibilities

• Lead operations initiatives at a tactical level.
• Liaise as a (SPOC) for stakeholders and clients
• Collaborate and manage relationships with partners and customers to ensure efficient cooperation.
• Manage continuous improvements to resolve and prevent escalations.
• Reporting on COs, RCAs, and SLA.

Job Requirements

• At least 5 years of experience in customer service or partner management, with a proven track record of successfully managing customer escalation
• Proficiency in Microsoft Office and other relevant software programs
• Liaises with Partners and customers on C-level
• PM skills and capabilities
• Strong communication skills
• Situational leadership is well developed

We pick competencies over skills, can you convince us that you are:

• Flexible, polite and empathetic towards colleagues and customers
• Autonomous, helpful and a mentor towards your colleagues
• Accurate, analytical and curious
• Able to connect with colleagues which will make you understand the bigger picture
• A team player, bringing people together around common goals

This is us:

Did we already mention that Anywhere365 is a successful, rapidly expanding international scale-up? Well, we are.

Remote working is the current standard, and we hate cheap stuff that doesn’t go the extra mile. This is why we provide great hardware and software that you need to connect with customers, partners and co-workers.

Anywhere365 is highly ambitious, which reflects in our tech stack and architecture as well as our culture and people’s DNA. Together we build strong connections and achieve great results. We love to celebrate our successes and look forward to celebrating yours soon!

Anywhere365 is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We accept difference and we thrive on it for the benefit of our employees, our products, and our community

Please note that we have a background check policy. The background check differs per country and position. If you would like to know more, the recruiters are happy to answer any questions!