About the job

This is a first-in hire for Playnetic, and you will be building out this function from scratch.

Building from scratch is not for everyone. But if you embrace the freedom, the challenges, and the opportunity this brings, we want to hear from you.

You'll bring a blend of strategic thinking, leadership skills, and a deep understanding of the gaming industry to drive customer satisfaction and contribute to the growth of our business.

If you have already done this role, then great, but you may just be looking for your first Head of Account Management role and have just hit a glass ceiling in your current company. If you are already in the iGaming industry and bring the drive and desire needed for this role, then please do still apply.

Key Responsibilities:

• Leadership: Provide strong leadership to the team, setting clear goals, expectations, and fostering a collaborative and high-performance culture
• Client Engagement: Build and nurture relationships with key clients, understanding their needs and ensuring a seamless experience with our products and services
• Strategy Development: Develop and implement strategic account plans to maximize customer satisfaction, retention, and revenue growth
• Cross-functional Collaboration: Collaborate closely with product development, marketing, and sales teams to align strategies and deliver a unified customer experience
• Data Analysis: Utilize data and analytics to identify opportunities for upselling, cross-selling, and optimizing customer engagement

You will able to demonstrate most of the following:

• Proven experience in account management or a related role within the iGaming industry
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Strategic thinking and the ability to develop and execute account plans
• Understanding of slot gaming industry trends and dynamics
• Results-driven with a focus on customer satisfaction and revenue growth

How we work & our benefits

• Flexible working hours - Flexible working at Playnetic is actually flexible! No core working hours; work how you work best. We operate a common sense and goal-driven approach that helps you, and us track success

• Unlimited holidays - We respect the importance of work-life balance, which is why we believe in unlimited holidays. The only thing we ask is you take at least 25 days!

• Private healthcare
  

• Pension - 5% company contribution

What does Playnetic do?

Established in 2023, Playnetic is a new player in the world of gaming entertainment. We design and build slot games from scratch - from idea to release. Our games will be played in regulated markets globally through industry-leading operators.

Our innovative gaming content is centred around our core values: quality gaming, dedicated customer service, and reliable delivery to our partners.

We're currently in a phase of growth and will scale considerably over the next 12 months. As a fully remote studio, we understand the importance of staying connected and maintaining team collaboration. We are continually mindful of this as we grow and have the tools and support in place to help us all flourish.

So, if you are passionate about gaming, have a track record of success in account management, and like the sound of what we are all about, apply now!