Reports to : Finance Manager

Responsibilities

• Must know at all-time what is the process status of each file within scope
• Present yourself and the clients in a positive and professional manner
• Address customer needs by promoting the clients such as pricing, tracking of cargo and its alternatives
• Greet customers/members warmly and make them feel welcome
• Respond promptly (same day) to all voicemails and emails
• Timely follow-up (same day) to any outstanding customer or internal issues
• Complete daily, weekly, and monthly task checklists
• Process new client paperwork per checklist
• Be aware of the cargo schedule incase of customer Enquiries;
• Accurately capture and track all costs and expenses incurred during the life of the file and ensure supporting documentation to these costs are easily accessible in the file.
• Ensure to get clear confirmation of charges communicating with customers
• Ensure smooth coordination between the various team members within and external to the department
• Ensure the office is clean at all times by coordinating with the cleaning staff
• Schedule appointments for the Team
• Scheduling Travel Itinerary for the Team
• If need be, you are required to update customer information in the system
• Get & know exactly the detail of quotation related to operations in progress
• Ensure that operations are performed in respect with gross margin & disbursements anticipated when quotation has been issued

Requirements:

• Bachelor’s degree in accounting / Finance is a must
• 1-3 Years experience
• Knowledge of and experience in applying accounting procedures and protocols in budget administration and financial forecasting, analysis and reporting.
• Demonstrated capacity to think strategically with expertise in complex problem solving, decision making and critical thinking skills.
• Proficiency with computerized financial systems, such as accounting programs, databases, payment processing, excel spreadsheets, payroll services.
• Experience in preparing for and coordinating financial audits