ABOUT US

We are building the fastest-growing pool of technology talent in the world. Through our talent agency, The Room, we represent a top-tier group of mid and senior technology professionals from around the world. Through Holberton - a Silicon Valley software engineering school - we are shaping the next generation of software engineers in over 60 countries. With the strength of our ecosystem, we bring together teams that can execute our client's boldest dreams by implementing powerful technologies and supporting them to continuously innovate and stay ahead of the curve. We do hard things!

With varying levels of expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc, we are reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.

Our clients include one of the largest cloud computing providers in the world as well as Bestseller A/S (Denmark), Create Prime (New Zealand), Stanbic Bank (Kenya), and Tamara (Dubai). We are acquiring several companies around the world to become a multi-billion dollar global technology services provider that employs over 100K employees across the globe.

ABOUT THE ROLE

The Financial Operations Specialist will be responsible for managing the credit control function of the company. The role requires a Chartered Accountant with a minimum of 5 years of experience in credit control. The successful candidate will be responsible for ensuring that outstanding invoices are paid on time, monitoring customer credit status, and managing customer relationships. This role reports directly to the Head of FP&A and Financial Ops.

Key Responsibilities:

• Manage the company's credit control function
• Manages credit and collection activities such as following up with past due accounts, credit risk monitoring, new customer setup, regular customer credit evaluations, and keeps track of cash receipts
• Communicates effectively and maintains a professional relationship with external and internal customers
• Successfully leads the account receivable team and oversees the credit and cash management activities
• Leads, motivates, and develops talent within the organization including, but not limited to, immediate direct reports by coaching, counseling, engaging, and evaluating performance
• Manages external and internal auditor relationships to facilitate the completion of audit procedures in a timely and efficient manner
• Manage the billing team to ensure all billing-related activities are properly assigned and completed
• Perform research on new billing requirements and propose solutions
• Identify the root cause for billing-related issues and work with other teams to solve the issues
• Manage the dunning process and billing inbox
• Work with the fulfillment team to handle complex customer-related requests and issues
• Coordinate with the debt collection agency
• Prepare and review all month-end billing/payment activities and reconciliations to ensure accurate and timely billing close
• Monitor and follow up on overdue invoices
• Prepare weekly and monthly debtors' reports
• Manage customer relationships and resolve payment disputes
• Work closely with the fulfilment team to ensure that credit policies are adhered to
• Review and implement credit control policies and procedures
• Ensure compliance with legal and regulatory requirements
• Reports to the Head of FP&A and Fin Ops to report on debtors' status and recommend actions to improve cash flow

Qualifications & Experience:

• Chartered Accountant from a recognised professional organisation
• Bachelor’s Degree in Accounting, Business, or equivalent experience
• Minimum of 5 years of experience in Billing, Credit control and Accounts receivables
• Fluent in written and spoken English
• Excellent communication and interpersonal skills
• Strong analytical
• Strong problem-solving skills and a proven track record of leading complex billing projects to a successful completion
• Attention to detail and accuracy
• Ability to work under pressure and meet deadlines
• Proficiency in Gsuite
• Experience with NetSuite and Xero Billing is a must