About the job

Join our new 5* luxury hotel resort brand in Zanzibar as Executive Assistant Manager (EAM) responsible for Rooms Division and oversee the activities of departments including Front Office, Housekeeping Services, Laundry, and Guest Services. You will maximize profitability as well as guest and team member satisfaction. You will implement and lead the daily quality process at the hotel.

About The Job

• Maintain and promote the hotel’s operational excellence.
• Direct all operational activities towards supporting the Hotel’s Mission, Vision, and Core Values.
• Work closely with the General Manager in the day-to-day operation of the hotel to ensure profitability and consistently high standards of product and performance, service recovery and problem resolution.
• Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
• Supervise the budgeting, forecasting, training, and colleague development of the Rooms Department including Housekeeping Services, Front Office, Concierge and Guest Services.
• Prepare and forecast actual results for the Rooms Division revenue and expenses and coordinate with department heads all enforcement of policy and/or improvements in services where needed.
• Plan, update and attend various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.
• Develop and maintain effective communications and favorable working relationships by fostering and promoting harmonious working relationships to maximum employee morale, productivity, and efficiency/effectiveness.
• The ability to safeguard guests and employees with your coherent knowledge, experience and application of health and safety guidelines.

About You

• Requires substantial and successful track record in leading hotel operations.
• Minimum ten years hotel experience required including five years of Managerial role in related department.
• Excellent people leader with the strong ability to motivate and inspire at all levels.
• Strong interpersonal skills and attention to detail.
• Self-discipline, initiative, and leadership ability.
• Creative and effective team player, possessing a high degree of professionalism, human resources management capabilities, business acumen, energy, and determination.
• Must be able to handle the demands of a fast-paced hotel environment while simultaneously coordinating a wide range of activities.
• Proven organizational skills, able to set and meet deadlines with quality results.
• Able to work and deal with several Hotel Software Systems.
• Detailed knowledge of Property Management System (Preferably experienced in Opera)
• Cultural intelligence with the ability to work with a develop an international workforce.
• Languages required: Excellent English is required. Local or other European languages would be highly desirable.

Applications will close Wednesday 1st November.

About Our Offer

• Competitive salary and benefits as standard
• Social security and medical health insurance provided
• Uniform provided and complimentary laundry
• Accommodation will be provided by the hotel
• Return flight ticket from and to the hiring destination
• We promote and encourage the career potential of all our employees with a wide range of free training courses, language licenses and global career opportunities across TUI Group

TUI Group is the world’s number one integrated tourism business. The Hotels & Resorts division manage our hotel and concept brands delivering innovative international, exclusive and branded products across all of the markets we operate within. The portfolio encompasses approximately 400 owned/managed hotels that contribute significantly to the overall profitability of the group.