About the job

Airswift has been tasked by one of our key clients to seek a Business Systems Administrator to join them in Dar es Salaam, TZ + missions in Uganda and Tanzania on a 12-month contract with possible extension.

Main Accountabilities And Responsibilities

Manage Knowledge Database, User Documentation, FAQs (Workday and FIS).

• Business Support
• Provide Tier 0 and Tier 1 support (Workday and FIS).
• Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, SNow for FIS).
• Provide pre-script standard incident resolution (Workday and FIS).
• Deployment – Upgrade (Workday)
• Assist the future deployment of Workday modules.
• Manage the integration with other business systems (such as Maintenance, Payroll, digital signature, scanning)
• Open Business cases in Workday Community for identified issues.
• Follow all small and large system evolutions requested by users and developed by AMS
• Follow all SaaS application upgrades and measure their impact for the users.
• Contribute to a more efficient and comprehensive
• usage of the Business Systems.
• Systems (Workday and FIS)
• Guarantee and follow systems quality, performance, and availability.
• Follow data integrity.
• Organize and conduct business reviews (needs + functional evolutions, priorities) and carry out complete follow-up of the requests impacting the tools for the activity of the business client.
• Implement KPIs to monitor and improve activity (management of cost, problem rate, productivity, etc.).
• Others (Workday and FIS)
• Guarantees with the solutions and service providers the maintenance of the overall applications operations’ quality and performance.
• Coordinate the project's "Key-users" network with business entities.
• Be the main point of contact for Workday, FIS, and AMS.
• Follow the budget related to Workday, FIS, and AMS.
• Ensures compliancy of every dataset with operations, projects and business processes standards.
• The service holder shall always demonstrate a continuous commitment to the project's H3SE standards.

Requirements

• ???????Fluency in English
• Bachelor’s degree in Information Technology.
• Experience in technical specialty (ERP and HCM applications support, security, data management).
• Proficiency in the usage of business systems / ERPs: Finance, HR, Contract & Procurement, Cloud-based solutions, Treasury and services.
• Finance background and experience is a plus.