About the job

Job Description

Company Description

Nungwi Dreams by Mantis is a beachfront resort-style boutique hotel situated on the northern tip of Nungwi, the highest-rated and most pristine beach on the island of Zanzibar. Located away from the hustle and bustle of the Nungwi and Kendwa areas, Nungwi Dreams offers a secluded luxurious hideaway, with direct access to the beach and stunning views of the island.

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

As the Deputy General Manager, you will assist the General Manager in the development, direction and operations of the hotel with strong emphasis in Food and Beverage.

As a highly professional individual, you will have strong motivational skills, commercial know-how, proven leadership abilities and an outgoing personality. Your focus will be service orientated, proactive and decisive. You will be able to analyze finances and operations with a thorough and methodical approach.

Job Description

• As Deputy General Manager you will have the opportunity to contribute to exceptional guest experience together with your team.
• Be instrumental in driving Food and Beverage. A key focus will be on implementing strategies in line with F&B business objectives.
• Be readily available for the teams and hotel guests, and work with the General Manager to ensure a high level of quality for all services
• You will actively seek new business and ways of optimizing profit.
• Translate strategic business plans into considered and achievable actions.
• Focus on Quality and ensure guest satisfaction and loyalty thought handling complaints and coming up with solutions, analyzing and replying to guest’s feedback and oversee hotel quality performance.
• Assist in driving annual budgets and targets and actively participate in monthly P&L and forecasts.
• Participate in the recruitment and selection of new employees. Develop, coach and train the team, conduct annual performance reviews. Managerial responsibility over all of the team under your authority.
• Step in for the General Manager when he/she is not on site
• Analyze feedback and trends in guest satisfaction taking appropriate action.
• Guarantee through effective supervision that all services offered are always available and are carried out with the utmost efficiency.
• Be familiar with the hotels employee handbook and have an understanding of and enforce the implementation of the hotels policies and procedures.
• Ensure that all departmental reports and correspondence are completed punctually and accurately.
• To lead and implement a culture of safety at work including all obligations related to H&S as instructed by the company

Qualifications

• Bachelor's Degree in Hotel Management or related field
• Previous experience in a senior management role in a 4/5 star hotel
• Strong background in Food & Beverage
• Hands-on approach, organised and supportive of your team
• Passionate about guests and delivering great service
• Effective communication, relationship development skills, strong representation skills,
• Creative, innovative, dynamic, result-oriented and self-motivated,
• High organizational planning, follow-up, presentation and reporting skills,
• Able to use Opera Cloud at an advanced level
• Leads by example in developing high quality relationships with the guests, ensuring that all tasks relating to guest service, comfort or satisfaction are treated with utmost priority.

Benefits For The Positions

• Salary range - $2500/3000 pm
• Medical provided on island
• Pension Local – ZSFF
• Accommodation provided
• Meals

Additional Information

Your team and working environment:

• At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!