Location: In your role you will target the EMEA market. The majority of the work is done remotely. Depending on where you live, you can work from our office locations across Europe.

Client Care Specialist (CCS) is responsible for growing N2S wallet-share with customer by providing an excellent service and experience through an efficient delivery of our services to our clients. This position will work closely with cross-functional teams, utilizing different VMSs or CRMs to ensure efficient, high-end service delivery.

The Client Care Specialist role reports to Head of Shared Services / VP Client Services.

Responsibilities

• Delivering an amazing experience to our clients
• Day-to-day delivery of N2S’s products/services with a focus on meeting contractual deliverables and ensuring an effective and proactive communication with nternal/external stakeholders
• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures and highlight any improvements as needed so that operations continue to Function efficiently
• Directly responsible for overseeing all day-to-day Client communications
• Client (client/worker/contractor) on and offboarding
• Collection and verification of onboarding documentation (worker/contractor), ensuring the correct and valid information is on our records at all times
• Create, update and issue assignment contracts for all parties involved, based on the information received from the client
• work collaboratively with all departments across multiple geographies
• Anticipate, resolve and follow- through, in a timely manner, all issues related to the client/ worker/contractor
• Handle critical client issues, requesting support and guidance as required
• Build relationships with clients to aid in long term client satisfaction.
• Support with visa/work permit applications where required

• 3+ years of experience working in a relevant area such as staffing industry operations,
• MSP or an internal HR/recruiting position
• Strong communication skills (verbal and written) with the ability to connect effectively across all layers of the organization in both a face to face and remote working environment
• Fluent in English and ideally in another European language (German, Polish, French, Spanish, Italian) at a professional business level
• Local language skills for one or more of the countries in the focus market (Germany, Poland, Austria, France, Spain, Italy)
• Experience with any of the following systems JobDiva, IQN, Workday, Beeline, Fieldglass, Wand is a nice to have

You

• Are self-directed and customer focused
• Are highly organized
• Have an eye for the detail
• Have exceptional customer service skills
• Are able to effectively manage your work
• Have a glass is always half-full attitude
• Have experience working in a fast-paced environment