Clothing Retail Shop Manager

at TAZA Global Limited
Location Arusha, Tanzania, United Republic of
Date Posted February 1, 2024
Category Management
Retail
Sales and Marketing
Job Type Full-time
Currency TZS

Description

Clothing Retail Shop Manager is responsible for overseeing the daily operations of a retail shop that sells clothing and accessories.

Their primary goal is to ensure the store runs smoothly, customers receive excellent service, and sales targets are met:

Key Responsibilities

Staff Management:

  • Recruit, train, and supervise store staff.
  • Set performance targets, provide feedback, and conduct performance evaluations.
  • Schedule shifts and manage employee work hours.
  • Motivate and lead the team to achieve sales targets and provide excellent customer service.

Customer Service:

  • Ensure exceptional customer service is provided at all times.
  • Handle customer inquiries, complaints, and issues effectively.
  • Train staff in customer service best practices.
  • Create a positive shopping experience to build customer loyalty.

Sales and Marketing:

  • Develop and implement sales strategies to achieve revenue targets.
  • Monitor sales activities and performance to identify areas of improvement.
  • Plan and execute promotional activities and sales events.
  • Analyze market trends and customer preferences to adjust inventory and marketing strategies.

Inventory Management:

  • Oversee stock levels and ensure the availability of products.
  • Coordinate with warehouse colleagues for timely deliveries.
  • Implement inventory control measures to minimize losses and optimize stock turnover.
  • Conduct regular stock assessments and manage replenishment processes.

Financial Management:

  • Prepare and manage the store budget.
  • Monitor expenses and control costs to maximize profitability.
  • Analyze sales and financial reports to identify trends and opportunities.

Store Maintenance:

  • Ensure the store is clean, organized, and visually appealing.
  • Supervise maintenance activities and coordinate repairs when necessary.
  • Implement security measures to prevent theft and losses.

Compliance and Policies:

  • Ensure the store complies with all legal and company policies and procedures.
  • Enforce security and safety protocols for both employees and customers.
  • Stay updated with industry trends, market conditions, and competitors.

Required profile for job ad : Clothing Retail Shop Manager (Arusha)Qualifications:

  • Bachelor’s degree in Business Administration, Retail Management, or related field (preferred).
  • Proven experience as a Retail Shop Manager in the clothing industry.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving abilities and decision-making skills.
  • Knowledge of retail management software and tools.
  • Ability to analyze sales data and trends.
  • Customer-focused mindset and dedication to providing exceptional service.
  • Ability to work flexible hours, including evenings, weekends and holidays.
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