About the job

• job-description { font-family: Arial, sans-serif; font-size: 16px; line-height: 1.5; } Duties & Responsibilities:
• Guest Service:
• Provide exceptional and personalized service to lodge guests during meals and other dining experiences.
• Ensure a seamless and enjoyable dining experience by anticipating guest needs and preferences.
• Demonstrate in-depth knowledge of the menu, including ingredients, preparation methods, and special dietary considerations.
• Table Management:
• Oversee the setup and arrangement of dining tables, ensuring they are aesthetically pleasing and in accordance with lodge standards.
• Coordinate with kitchen and other staff to ensure timely and efficient meal service.
• Manage reservations, seating arrangements, and special requests.
• Team Collaboration:
• Collaborate with kitchen and bar staff to ensure smooth coordination between front-of-house and back-of-house operations.
• Communicate effectively with team members to relay guest preferences and special requests.
• Training and Supervision:
• Assist in training and mentoring junior waitstaff, ensuring they adhere to service standards.
• Supervise and delegate tasks to other waitstaff during shifts.
• Quality Control:
• Monitor the quality of food presentation and ensure it meets the lodge's high standards.
• Address guest concerns or issues promptly and professionally, seeking solutions to enhance guest satisfaction.
• Wine and Beverage Service:

• • Provide knowledgeable and attentive wine and beverage service, including pairing recommendations.
  • Maintain an organized and well-stocked wine cellar and bar.
    • Hygiene and Cleanliness:
      • Uphold strict hygiene and cleanliness standards in the dining area.
      • Ensure the proper storage and handling of tableware and dining utensils.
        • Guest Interaction:
          • Engage with guests in a friendly and professional manner, creating a positive and memorable dining experience.
          • Obtain feedback from guests and use it to continually enhance service quality.

Experience

• • • • Proven experience as a Senior Waiter in a luxury hospitality setting, preferably in a safari lodge or similar environment.
      • Strong knowledge of fine dining etiquette, wine service, and menu details.
      • Demonstrated ability to lead and supervise a team of waitstaff.
      • Exceptional customer service and communication skills.
      • Experience with reservation management systems.

Qualifications

• • Diploma or certification in Hospitality Management or a related field.
  • Extensive experience in a high-end dining establishment.
  • Training in food safety and hygiene.
  • Wine service certification is a plus.
  • Proficient in English; additional languages relevant to the region are advantageous.

Note: This job description outlines the primary responsibilities and qualifications for the Senior Waiter position. Additional tasks may be assigned based on the evolving needs of the luxury safari lodge.