About the job

Here at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.

Basically, we're the accurate data behind how people feel when they shop online with confidence!

We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly! We're ready for you to collaborate with us to challenge the status quo!

Job Description for Retail Implementation Program and Customer Success Manager

If you are…

• Passionate about making customers successful
• Want to lead cross functional teams to drive strategy and execution
• Familiar with what it means integrating technical knowledge with business acumen to
  • drive business value
  • keep stakeholders fully informed and
  • frame difficult conversations
• Able to proactively identify and analyse inefficiencies on programmes and work with stakeholders together to drive better workflows all while maintaining positive engagement

Then let’s discuss.

We are looking for a technical programme manager interested in delivering large scale projects in syndication using an innovative SaaS platform that insures quality and accuracy of data for retail customers.

Your Primary Responsibilities

• Understand retail business drivers leading to the programme the customer wishes to implement
• Documenting programme success criteria
• Translate high level requirements into functional needs while working collaboratively with Solution Architects and Subject Matter Experts
• Contributing technical and industry expertise to product implementation
• Coordinating the development/implementation with customer stakeholders, IT engineers, partner stakeholders, etc.
• Ensuring timely delivery
• Documenting scope changes
• Owning and driving customer and internal communication
• Consolidating the relationship with customers leading to successful delivery of advocacy
• Orchestrate and co-ordinate relevant work/activities with multi-location, multicultural, multi-skill, multi-disciplinary teams.
• Act as a key Syndigo ambassador in client organizations by demonstrating company values and by establishing strong credibility.
• Evolve and refine engagement model, working arrangement and RACI in case of partner SI collaborations based on partner maturity and customer needs.
• Own customer relationships beyond the program delivery ensuring continuous customer success
  • Managing change requests to evolve business value.
  • Organise customer business reviews.
  • Drive customer advocacy, retention and upsell.

What Makes You The Right Fit

• 7-10 years of experience in technical project/program management
• Experience working with either SaaS product implementations or retail experience or both
• Good understanding of retail market drivers
• Understanding of data management and syndication concepts
• Strong written and interpersonal skills both written & verbal

Diversity, Equity & Inclusion

Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.