About the job

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO), Services Procurement (SOW) and Blended Workforce Solutions.

We have an incredible opportunity to join us as a Senior Operational Excellence Manager on a 12 month FTC. Being both client & internal facing, this is a stand alone project role responsible for designing and instilling robust processes and driving change to support the growth, performance and retention of a key Global MSP Account. Then applying these excellent processes wider across global RSR MSP accounts to ensure delivery teams are operating excellently while meeting our clients and regions delivery goals and organisational responsibilities.

Responsibilities:

• Lead the design, review, and ongoing updates of the SOC 1 system description and risk & control framework for global MSP and SOW solutions.
• Ensure continual alignment with global standards and promptly adapt frameworks during service expansion or changes in delivery.
• Coordinate and involve relevant stakeholders in the business to provide input to or review the control documentation.
• Execute & implement the SOC 1 risk & control framework and embed the approach and operational practices into the operational team
• Provide expert advice and foster knowledge sharing within the team, contributing to a culture of continuous improvement.
• Manage and influence direct or indirect reports and internal stakeholders to achieve objectives
• Apply knowledge & share best practice strategies at an account level, with the foresight to develop regionally or globally to the benefit of the RSR business
• Report on project progress at regular intervals to executive steering committee

Requirements

• Extensive experience of recruitment outsourcing specifically MSP
• Extensive experience of running and delivering projects within the recruitment industry
• Proven years experience of driving change and delivery of complex operational projects specifically within the field of compliance and or business assurance
• Solid experience of influencing skills and people management in a results driven environment
• Ability to liaise with all levels of management including executive level, both internally & client-facing
• Demonstrated ability to set & meet goals and deadlines
• Knowledge of recruitment systems such as ATS, VMS & CRMs ideally Fieldglass
• Knowledge of LEAN, Agile or Six Sigma methodologies beneficial
• Knowledge & experience of project management methodologies (Prince, Agile,Waterfall) beneficial
• Immediately available for a 12month FTC

Location and travel

• To be based in Europe.
• Remote

Our offer

• To be part of the evolution of our service and that of our clients too! We are a company that fosters innovation, collaboration, and continuous improvement for ongoing concept innovation.
• Being part of a culture of inclusion and belonging. We value the diversity that our people bring to our workplace and communities.
• A supportive leadership who prioritise your well-being and personal development.
• A career at Randstad Sourceright means pushing boundaries to do things differently. That’s why here you won’t just do a job, you’ll develop a career.