About the job

we’re hiring our Hotel General Manager

POSITION TITLE: General Manager / luxury Hotel Manager

Our hotel will open in November 2023 for the first time !!

5 stars boutique suite hotel

18 luxury suites

location: Jambiani; Zanzibar

POSITION SUMMARY:

you are responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.

Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owner

you are Responsible for managing the Hotel management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures.

GM DUTIES AND RESPONSIBILITIES:

• Oversee the operations functions of the hotel, as per the Organizational chart.

• Hold regular briefings and meetings with all the teams

• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.

• Handling complaints, and oversee the service recovery procedures.

• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

• Ensure all decisions are made in the best interest of the hotels and management.

• Deliver hotel budget goals and set other short and long term strategic goals for the property.

• Developing improvement actions, carry out costs savings.

• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.

• Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.

• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.

• Prepare a monthly financial reporting for the owner

• Draw up plans and budget (revenues, costs, etc.) for the owners.

• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.

• Act as a final decision maker in hiring a key staffs.

• Coordination with HOD's for the execution of all activities and functions.

• Overseeing and managing all departments and working closely with department heads on a daily basis.

• Manage and develop the Hotel Executive team to ensure career progression and development.

• Be accountable for responsibilities of department heads and take ownership of all guest complaints.

• Provide effective leadership to hotel team members.

• Lead in all aspects of business planning.

• Responsible for safeguarding the quality of operations both (internal & external audits).

• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

PREREQUISITES:

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. Excellent computer system skills.

EXPERIENCE:

At least 10 to 20 years experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations. And 5 to 10 years of experience as a General Manager or Asst. General Manager.

salary: according to experience and profile