Remote
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An overview of this role

• The Enterprise Data Team collaborates with every department at GitLab to develop trusted data products and responsibly harness the power of our data.
• As our new Data Analyst, you will examine and analyze complex data and will own the end-to-end process of developing trusted reports and data products - from business requirements gathering, to dashboard development, to the delivery of actionable insights and recommendations.
• You will develop a deep understanding of our user base and their customer journey, collaborating closely with our Go-To-Market and Product teams to break ground on new analyses and evolve our insights & analytics capabilities.
• You will be in a highly cross-functional role with opportunities to partner with GitLab team members, both within the Enterprise Data Team (including Data Engineers, Analytics Engineers, and Data Scientists) as well as with our functional partners (including Sales, Marketing, Finance, Product).
• Some examples of our projects can be found on our Data Team direction page.

What you’ll do  

• Collaborate cross-functionally to deeply understand business questions, and design single-source-of-truth reports and dashboards to address them
• Explore data to uncover insights and opportunities, in particular understanding the customer journey and identifying opportunities for growth/improvement
• Craft dashboards that meet our internal standards for style, maintainability, and best practices for a high-scale analytics environment. Maintain and advocate for these standards through code review.
• Partner with Data Engineering & Analytics Engineering to provide requirements for product & customer data creation and model development
• Serve as a Subject Matter Expert (SME) for data visualization and analysis, providing support to other GitLab analysts through code reviews, pairing, and training to help deliver optimal analyses and reports
• Support business teams to maximize the value derived from customer and behavioral data

• Clearly and concisely communicate complex business logic, technical requirements, and design recommendations through iterative solutions
• Fluent in SQL within analytical data warehouses (we use Snowflake SQL) and in business intelligence tools (preferably Tableau)
• Proficient in data visualization best practices, and an interest in evangelizing those practices across the organization
• Able to write complex SQL including multi-table joins, grouping and aggregation, common table expressions, and conditional filters
• Experience working with a variety of complex data sources. Our data includes GitLab.com, Salesforce, Zuora, Zendesk, Marketo, NetSuite, Snowplow and many others
• 2+ years experience in an analytics role, preferably in one or more of the following business subject areas: marketing, finance, sales, product, customer success
• Effective communication and collaboration skills
• Ability to thrive in a fully remote organization
• Positive and solution-oriented mindset