We are seeking for Customer Service Representative to perform following duties and responsibilities.

Customer service representative duties:-

-Manage large amounts of incoming & outgoing calls.
-Open and maintain customer accounts by recording account information.
-Build sustainable relationships of trust through open and interactive communication.
-Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
-Follow communication procedures, guidelines, and policies.
-Meet personal/team sales targets and call handling quotas.

Customer service representative requirements:-

• Proven customer support experience.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiar with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication in both English & Swahili
• Ability to multitask, prioritize and manage time effectively.

Customer service representative skills

-Listening Skills
-Phone Skills
-Resolving Conflict
-Multitask
-Patience
-Negotiation
-Positive Attitude
-Attention to Detail