JOB DETAILS:
The People’s Bank of Zanzibar Limited was established in 1966 under Cap 153 of the Zanzibar Companies Decree. Its primary function is to carry on businesses on commercial banking both in Conventional and Islamic Banking Services in all its branches and departments within the United Republic of Tanzania, Dar es Salaam, Dodoma and Mtwara with power to receive deposits, invest lend money and other related banking services.

PBZ is 100% owned by the Revolutionary Government of Zanzibar under supervision of the President’s Office, Finance and Planning. The Bank is currently undertaking expansion of its network on products and services and thus hereby invites applications from qualified and energetic Tanzanians.

POST: CUSTOMER SERVICE OFFICER – 11 Posts

DUTY STATION: Unguja – 5 Posts, Pemba – 2 Posts, Mbeya – 2 Post, Morogoro – 2 Post.

Minimum Qualifications, Experience and Competency.
• Holder of Bachelor Degree of Banking and Finance, Islamic Banking or its equivalent and related qualifications.
• Computer literacy in MS Office, Word Processing, Spreadsheet, Data Base and other packages shall be considered.
o Professional qualifications will be an added advantage.
• Strong knowledge on Banking products, analytics and regulatory requirement.
• Exceptional Customer Service and Communication Skills (both in Kiswahili and English).
• Strong interpersonal skills to build rapport with customers and colleagues.
o Able to work independently, effective, efficiently in fast paced environment while maintaining accuracy.
o Flexibility to work anywhere.
• Age limit of not more than thirty-five (35) years as at the date of this advert.

B. Main Duties and Responsibilities
• To receive and processing customers’ transactions with precision including deposit, withdraw.
• Open new customer accounts by following the laid down account opening procedures and make sure Bank’s procedure and compliance with KYC.
• Addressing customers’ inquiries and request on ATM, mobile Banking and other alternative Channels.
• Handling customers’ inquiry and provide appropriate solutions.
• Cross Selling of all Bank Products and Services.
• Maintains accurate customer records by updating account information and ensuring compliance with AML (Anti Money Laundering) and KYC (Know your Customer) regulations.
• Perform any other official duty as assigned by the supervisor.

Terms of Service: Permanent employment.