Customer Service Officer
| Location | Morogoro, Tanzania, United Republic of |
| Date Posted | October 13, 2020 |
| Category | Customer Service |
| Job Type | Full-time |
| Currency | TZS |
Description
| JOB SUMMARY | NA |
| DUTIES AND RESPONSIBILITIES | i. To identify customers and their needs; ii. To monitor and review business performance; iii. To gather marketing information; iv. To prepare monthly and quarterly complaints handling reports; v. To conduct market analysis to explore opportunities for better customer services; vi. To ensure that customer’ bills complaints and are positively and diligently addressed; vii. To assist in conducting education and awareness on MORUWASA services; and viii. To perform other related duties as may be assigned by the Supervisor. |
| QUALIFICATION AND EXPERIENCE | Bachelor Degree or Advanced Diploma in Marketing, Commerce/Business Administration majoring in Marketing, Economic Planning, Mass Communication or any other relevant qualifications from a recognized Institution. Wide knowledge in the Water Sector or understanding of operation of Water supply and Sanitation Authorities is an added advantage. |
| REMUNERATION | ATTRACTIVE REMUNARATION PACKAGE IN |