About the job

At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced not due to additional parking spots and fewer cars, but thanks to predictive technology that connects our users to available spots.

The Role

We are looking for a Customer Care Representative to join our team during the team’s morning shift, 10 am to 3 pm, Monday to Friday, working primarily from our office in central Madrid.

As a Customer Care Representative, you are part of a team of friendly colleagues in an international environment. You will be responsible for providing our customers with a professional service, high availability and flexibility. You will work primarily towards B2C and B2B customers in the Spanish market.

You will contribute & make an impact through:

• Answer incoming Customer Service calls and emails from private customers and companies
• Actively work with onboarding of customers, customer loyalty and win-back
• Administration/Back office tasks

Is this you?

We are looking for you who has a genuine interest in Customer Service and likes working in a fast-paced team environment. Social team player with a feeling for a professional Customer Experience while being independent at the same time. You are curious and like to challenge yourself, step out of your comfort zone and try out new things to develop and grow. Feedback is something you welcome with humbleness. Is this you? Apply now!

Your background

We don’t think one size fits all, but a successful candidate might have the following:

• Have previous work experience within sales and/or Customer Care
• Feel motivated by working with others towards common goals
• Written and oral fluency in English and Spanish. Spanish as a native language is preferred.
• Written and oral fluency in Catalan is preferred.
• The knowledge of Catalan, Galician, Basque is a plus