JOB DETAILS:
Karibu Camps and Lodges Ltd is excited to announce new vacancies for three key positions: Barman, Quality Controller, Maintenance, and Camp Manager. These roles are crucial in ensuring smooth operations and delivering exceptional guest experiences. The Barman will be responsible for preparing beverages, managing stock, and providing outstanding customer service at the camp’s bar. The Maintenance position involves ensuring the upkeep of all camp facilities, handling repairs, and managing technical equipment. The Camp Manager will oversee the overall camp operations, managing staff, ensuring guest satisfaction, and maintaining high standards of service. Ideal candidates should have relevant experience, a passion for hospitality, and a dedication to providing unforgettable experiences for guests in a luxury safari environment.

CAMP MANAGER (2 POSITION)
Reports: General Manager/Operations Manager

Job Overview:
We are seeking an experienced and dedicated Camp Manager with more than two years of experience in hospitality management to oversee the day-to-day operations of our camp. The ideal candidate will have a proven track record in managing hospitality services, maintaining guest satisfaction, coordinating staff, and ensuring the smooth operation of the camp. The Camp Manager will be responsible for providing high-quality guest experiences, managing camp logistics, and ensuring compliance with safety and operational standards.

Key Responsibilities,
• Manage and supervise all day-to-day operations of the camp, including guest services, housekeeping, maintenance, and food and beverage services.
• Ensure that all guests have a positive experience by addressing complaints, resolving issues, and maintaining high standards of customer service throughout their stay.
• Lead, train, and motivate camp staff, ensuring they perform their duties to the highest standard. This includes overseeing recruitment, scheduling, and performance evaluations.
• Monitor stock levels of supplies, equipment, and food. Coordinate with suppliers and vendors to ensure the timely procurement of necessary materials.
• Prepare and manage the camp’s budget, ensuring cost control, proper allocation of resources, and efficient use of funds. Track expenses and provide regular financial reports to upper management.
• Ensure the camp complies with health and safety regulations, including fire safety, first aid, food hygiene, and other relevant legal requirements. Maintain a safe environment for both guests and staff.
• Oversee the maintenance and repair of camp facilities, including cabins, common areas, kitchens, and outdoor areas, to ensure they are clean, safe, and well-maintained.
• Coordinate and organize guest activities, including outdoor adventures, team-building exercises, and entertainment events, to provide a diverse and enjoyable experience for all guests.
• Develop and implement emergency procedures and ensure staff is trained to respond to emergencies effectively, including medical incidents, fires, and evacuations.
• Gather and analyse guest feedback to continuously improve the quality of services and overall camp experience. Implement changes where necessary to meet guest expectations.
• Liaise with local authorities, tourism boards, and other stakeholders to ensure smooth operations and compliance with local regulations.
• Work with the marketing team to promote the camp, attract new guests, and retain existing customers. Participate in social media campaigns, and develop packages or offers to increase occupancy.
• Ensure accurate record-keeping of all financial transactions, produce detailed financial reports, and present these to senior management regularly. Ensure adherence to financial procedures and accountability for all cash and credit transactions.
• Manage staff schedules, ensuring adequate coverage across all departments. Process payroll and handle employee benefits and other HR-related tasks.
• Promote and enforce environmentally sustainable practices, such as waste reduction, water conservation, and energy-saving initiatives, aligning with the camp’s eco-friendly goals.

Qualifications
• Minimum of 2 years of experience in hospitality management, preferably in a camp or resort setting.
• Proven leadership and team management skills.
• Strong understanding of hospitality operations, including guest services, housekeeping, and food & beverage management.
• Excellent communication and interpersonal skills, with the ability to engage effectively with guests and staff.
• Strong problem-solving skills and the ability to work under pressure.
• Knowledge of health and safety regulations relevant to hospitality or camp management.
• Experience in budgeting, financial management, and resource allocation.
• Ability to work flexible hours, including weekends, holidays, and evenings.
• Familiarity with environmental sustainability practices is a plus.

Salary
Competitive, based on experience and location.