Responsible for supporting the Shop Management in the daily business operations of several retail shops. General tasks include supervising employees, communicating with and helping customers and carrying out directives given by the management.

• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Assist the Retail Store Manager in planning and implementing strategies to attract customers
• Monitor and maintain store inventory
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Communicate with clients and evaluate their needs
• Handle complaints from customers
• Conduct regular audits to ensure the store is functionable and presentable
• Make sure all employees adhere to company’s policies and guidelines
• Act as our store’s representative and set an example for our staff

• Proven experience as a Retail Assistant Manager or similar position
• Experience with recruiting and performance evaluation processes
• Familiarity with financial and customer service principles
• Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
• Proficient user of MS Office (MS Excel in particular)
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Flexibility to work in shifts