About us:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

About the job:

As an Endpoint Software Deployment Engineer at Foundever, your primary mission will be to manage and deploy software across Foundever's computing environments. Utilizing tools like Microsoft Configuration Manager (formerly SCCM) and Microsoft Intune, you'll play a crucial role in ensuring our applications are efficiently distributed and updated. This position involves collaborating closely with IT departments across various sites to guarantee uniform software deployment and lifecycle management, including Patch Management for both Microsoft and Third-Party applications.

Key Responsibilities:

• Deploy and maintain software using Microsoft Configuration Manager and Microsoft Intune.
• Support Patch Management processes for Microsoft and Third-Party applications.
• Work alongside IT departments to ensure consistent software deployment across all Foundever endpoints.
• Maintain software compliance and updates through effective Patch Management.
• Use up-to-date installation packages for all new software deployments.
• Manage ticket tracking systems, change requests, and provide deployment status reports using SCCM.

Qualifications:

• Strong IT background with experience in multiple areas.
• Experience working in diverse, multi-disciplinary teams on a global scale.

Essential Duties and Responsibilities

Day-to-Day Duties:

• Software Management:
• Create and maintain applications and packages.
• Deploy applications and packages.
• Generate reports on application and package deployment.
• Troubleshoot deployment issues.
• Microsoft Software Update Management:
• Manage SCCM software update infrastructure.
• Create and maintain software update packages and deployments.
• Report on software updates.
• Troubleshoot update deployment issues.
• Third-Party Software Update Management:
• Manage third-party software update infrastructure.
• Create and maintain update packages and deployments.
• Maintain update reporting.
• Troubleshoot update deployment issues.
• SCCM Collection Management:
• Optimize query-based collections.
• Perform collection housekeeping as necessary.
• Client Deployment and Health:
• Report and troubleshoot SCCM client compliance.
• Ticket Queue Management:
• Maintain and route assigned tickets to the appropriate teams.
• Personal Development:
• Follow company standards and procedures.
• Stay updated with technical developments in your field.
• Collaborate effectively with team members.
• Contribute to Employee Satisfaction:
• Care for facilities and equipment.
• Work towards individual, team, and company goals.
• Company Goals:
• Adhere to Foundever values and policies.
• Follow leadership directions.

Core Competencies:

• Communication:
• Strong interpersonal and communication skills.
• Proficient in English, both verbal and written.
• Demonstrates good judgment in interactions.
• Teamwork:
• Builds confidence and trust within the team.
• Maintains a positive attitude.
• Acquaintance:
• Ensures high accuracy and data quality.
• Flexible, creative, and continuously seeks knowledge.
• Works well under pressure to meet deadlines.