Their primary goal is to ensure the store runs smoothly, customers receive excellent service, and sales targets are met:

Key Responsibilities

Staff Management:

• Recruit, train, and supervise store staff.
• Set performance targets, provide feedback, and conduct performance evaluations.
• Schedule shifts and manage employee work hours.
• Motivate and lead the team to achieve sales targets and provide excellent customer service.

Customer Service:

• Ensure exceptional customer service is provided at all times.
• Handle customer inquiries, complaints, and issues effectively.
• Train staff in customer service best practices.
• Create a positive shopping experience to build customer loyalty.

Sales and Marketing:

• Develop and implement sales strategies to achieve revenue targets.
• Monitor sales activities and performance to identify areas of improvement.
• Plan and execute promotional activities and sales events.
• Analyze market trends and customer preferences to adjust inventory and marketing strategies.

Inventory Management:

• Oversee stock levels and ensure the availability of products.
• Coordinate with warehouse colleagues for timely deliveries.
• Implement inventory control measures to minimize losses and optimize stock turnover.
• Conduct regular stock assessments and manage replenishment processes.

Financial Management:

• Prepare and manage the store budget.
• Monitor expenses and control costs to maximize profitability.
• Analyze sales and financial reports to identify trends and opportunities.

Store Maintenance:

• Ensure the store is clean, organized, and visually appealing.
• Supervise maintenance activities and coordinate repairs when necessary.
• Implement security measures to prevent theft and losses.

Compliance and Policies:

• Ensure the store complies with all legal and company policies and procedures.
• Enforce security and safety protocols for both employees and customers.
• Stay updated with industry trends, market conditions, and competitors.

• Bachelor’s degree in Business Administration, Retail Management, or related field (preferred).
• Proven experience as a Retail Shop Manager in the clothing industry.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and decision-making skills.
• Knowledge of retail management software and tools.
• Ability to analyze sales data and trends.
• Customer-focused mindset and dedication to providing exceptional service.
• Ability to work flexible hours, including evenings, weekends and holidays.