About the job

$51,974 - $69,257 annually (dependent on experience) - Range may vary based on geographic location.This position is offered remotely anywhere in the United States, but must work during Pacific Standard Time zone hours.Vitalant is where donors, talent and innovation meet to save and improve lives. We are the nation’s largest independent, nonprofit blood services provider exclusively focused on providing lifesaving blood and comprehensive transfusion medicine services for about 900 hospitals and their patients across the U.S. We seek team members who want to make a difference in people’s lives while furthering their careers. At Vitalant you can expect competitive compensation, paid time off and other benefits. Take your first step to joining our dedicated team by applying today.Primary PurposeUnder limited direction, in coordination with national office oversight, this position is tasked with ensuring adherence to a standardized approach to calendar planning and management. Applies associated processes to yield the most cost-effective production to support goal attainment. Responsible to execute proposed opportunities to increase collections and improve productivity while driving a reduction in productivity and the cost per unit collected.Duties And ResponsibilitiesPerforms all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.Assures quality customer service to all customers.Maintains good attendance and punctuality per the absence policy.Strategically oversees/audits production calendar input to ensure standardized business rules and configuration standards are met.Utilizing business intelligence, ensures calendar resource constraints are clearly defined and updated for staffing resources including adjustments and considerations for collections staff turnover, call-out rates, leave of absence statistics, training timelines and new hire availability.Manages cost per unit collected benchmarks and provides recommendations for process improvement.Performs drive management analysis to balance goal attainment with cost-efficiency by reviewing drive productivity and resource utilization.Identifies and brings to functional team opportunities to reduce non-productive windshield time and other non-productive time for blood drives.Reviews and analyzes productivity metrics to ensure cost-based production decisions are utilized regarding drive additions to produce efficient cost per unit collection.Coordinates communication with donor recruitment team leaders to ensure calendar planning guidelines are met, key performance metrics such as DaSH rate are within range, and drives status timelines and resource allocation.Identifies and communicates strategies to audit blood drive planning and execution.Working in tandem with donor recruitment, oversees processes for standard production goal entry to ensure alignment with budgeted product goals.Performs all other duties, at the discretion of management, as assigned.RequirementsKnowledge/EducationBachelor's degree or equivalent combination of education and experience required.Knowledge of customer relationship management systems preferred.Knowledge of applicable business applications preferred.Licenses/CertificationsNoneExperienceThree years of related experience required.Skills/AbilitiesMust possess the skills and abilities to successfully perform all assigned duties and responsibilities.Must be able to maintain confidentiality.Excellent planning, organizational, problem solving and prioritizing skills.Ability to plan and organize a diversified and heavy workload.Ability to work independently and in a team environment.Ability or work effectively with all levels of staff and management.Proficient computer skills.DIVERSITY, EQUITY & INCLUSION AT VITALANTVitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.Vitalant Offers a Comprehensive Benefits Package

• Health, Dental and Vision Insurance
• HSA, FSA and 401K retirement savings plans
• Paid Time Off
• Commuter benefits
• Employee assistance program

COVID-19 POLICYAs an essential operation to the nation’s healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community.Compliance With Vitalant’s COVID-19 Policy Will Require Individuals To Complete One Of The FollowingVitalant requires employee’s to be fully vaccinated as a condition of employment. Individuals applying for this position should be prepared to comply with Vitalant’s Covid-19 vaccination policy unless an approved exemption exists prior to the start of employment.

• Receive the first shot of a two-dose vaccination series to start employment, and the second shot of the series within 8 weeks of the first
• Receive the first and final shot of a single-dose vaccination prior to the start of employment

To apply please email your CV / resume to

 schung@vitalant.org

EEO/Minorities/Females/Disabled/Veterans