SHAMIM NAMIREMBE MOHAMMED

EMAIL: namirembemia0@gmail.com MOBILE: +255757434121 NATIONALITY: TANZANIAN
MARITAL STATUS: SINGLE DATE OF BIRTH: 24/01/ 1992
CAREER OBJECTIVE.
Shamim Mohammed is a passionate multi taker who is trustworthy and a conscientious person with excellent
communication skills and strong work ethics, detail oriented and has intense enthusiasm and excitement for my
work with a positive attitude. I am a highly organized and hard-working individual looking for a responsible
position to gain practical experience. To make use of my interpersonal skills to achieve goals of a company that
focuses on customer satisfaction.

PROFESSIONAL EXPERIENCE.
SALES OFFICER
PLASCO LIMITED
P.O. BOX 19956, DAR ES SALAAM
JUNE 2020 TO PRESENT.
Duties and Responsibilities.
 Manage customer complaints and queries.
 Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer
questions as needed.
 Handle travel arrangements and DHL shipments for the office staff.
 Develop and manage relationships with key customers in the assigned region and maintain long-term
relationships with strategic clients.
 Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review.
 Raise stock and transport requisitions.
 Maintain positive business and customer relationships in the effort to extend customer lifetime value.
 Efficient tender management.
 Use SAP to generate loading orders, invoices and delivery notes from SAP with high degree of accuracy.
 Log and track sales opportunities in SAP.
 Coordinate with the production department to produce goods against all customer orders.
 Perform any other related duties as assigned.
FOREVER 21 IBN BATUTA MALL, DUBAI U.A.E
OCTOBER 2017 – OCTOBER 2019
SUPERVISOR
KEY ROLES:

 Positive customer relationships through excellent service.
 Handling customer’s complaints in a calm manner.
 Providing prompt and efficient in handling orders.

 Managing multiple customers simultaneously.
 Confident when dealing with people face to face and to work collaboratively in a team.
 Can tastefully manage difficult or emotional customers.
 Manage the reciprocal relationship between staff and the organization so that each is successful.
 Putting up and taking down promotional displays
 Consistently adhering to business procedure guidelines.
 Ability to process delivery at a reasonable amount of time.
 Excellent merchandising skills.
 Proficient in Microsoft word, outlook, excel and PowerPoint.

FOREVER21 MALL OF THE EMIRATES, DUBAI U.A.E
JANUARY 2016 – SEPTEMBER 2017
SENIOR SALES ASSOCIATE
KEY ROLES:
 Understanding customer needs and queries about products, prices and services.
 Advising customers on product ranges best suited to their needs.
 Focusing on up selling and cross selling plus use POS to update all data.
 Maintaining customer relationships in order to build long term brand loyalty.
 Handling new launches, cashiering, promotion of products and visual merchandising
 Maintaining general cleanliness, hygiene standards and visual displays.
 Implementing CRM at the store level and providing relevant feedback.
 Coordinating with customer care center after sales service and generating daily sales report and KPIs.
 Following all company procedures in ordering, cash handling and other common practices.
CENTRE FOR LEGAL AID
HUMANTARIAN LAW FIRM - KAMPALA
PUBLIC RELATIONS ASSISTANT
JANUARY 2014 - DECEMBER 2015
Centre for Legal Aid is a Kampala based firm of legal aid providers, researchers and project management
specialists.
Duties and Responsibilities:
 Organizing and attending promotional events for instance I participated in the National Civil Society
Exhibition at Hotel Africana with various NGOs in attendance.
 Planning publicity strategies and campaigns, writing and producing presentations for exhibitions and press
conferences.
 Building loyalty relationship and interacting with all members of board, staff and other external partners
hence managing and maintaining the corporate firm image.
 Produced various publications and handouts for clients.
 Was trained in identifying funding sources.
 Participated in debates and discussions about communication tactics.
CUSTOMER SERVICE INTERN
3MONTHS INTERNSHIP AT RIALTO FASHIONS KENYA
PERSONAL SHOPPER.
KEY ROLES:
▪ Developed a strong client base that resulted in the promotion to personal shopper.
▪ Developed a loyal client base hence created a strong recurring client.

▪ Took time to ensure each client purchase was tailored to their needs as detailed.
▪ Ensured client satisfaction by thoroughly having good product knowledge hence increase in sales.
▪ Focused on up selling and cross selling recommending on increasing on revenue.
SKILLS
▪ Computer knowledge Analytical and empathetic Eager to learn
▪ Patient and Attentive Team player and builder Product knowledge
▪ Interpersonal skills Highly organized Dependable and Adaptable
▪ Listening skills Negotiation and selling skills Time Management and flexible

EDUCATION / TRAININGS
 BACHELOR OF ARTS IN DEVELOPMENT STUDIES 2 ND CLASS UPPER AT MAKERERE UNIVERSITY 2012 –
2015
 CERTIFICATE FOR SUCCESSFULLY COMPLETING THE TRAINING ON SOFT SKILLS AT EPVATE & FORTUNE
INTERNATIONAL CONSULTING - JUNE 2021 – DAR ES SALAAM
 UGANDA ADVANCED CERTIFICATE OF EDUCATION & UGANDA CERTIFICATE OF EDUCATION AT
NABISUNSA GIRLS SCHOOL 2006 – 2011
 PRIMARY LEAVING CERTIFICATE AT BILELE PRIMARY SCHOOL – BUKOBA 2005
LANGUAGES
I speak English fluently and Swahili.
DECLARATION
I hereby declare that what is written above is true to the best of my knowledge and belief.
SHAMIM NAMIREMBE MOHAMMED.
REFRENCES
 UNGUU SULAY – MANAGING DIRECTOR COCA-COLA TANZANIA.
Mobile: +255756889899 Email: USulay@ccbagroup.co.tz
 MR. MUSSA ATHUMANI – CHIEF FINANCIAL OFFICER PLASCO LIMITED
Mobile: +255713276374 Email: mussa.athumani@plasco.co.tz
 LUCY MYENO MANAGER- IBN BATTUTA FOREVER 21 - DUBAI
Mobile: +971507673899 Email: Musembil@gmail.com
 LAWYER ISAAC KIMAZE CEO FOR CENTER FOR LEGAL AID
Mobile: +256 757 200 204 EMAIL: isaackimaze@yahoo.co.uk